Terms and Conditions
2.1 Seller Information
The seller is [full name / business name], with its registered address at zlín, Company ID (IČO): [Company ID], ): Not applicable, if the Seller has not been assigned one., email: infolumiva@gmail.com , and telephone: 605 026 848 (hereinafter referred to as the “Seller”).
[The Seller is registered in the Trade Licensing Register / The company is registered in the Commercial Register maintained by [court], Section [section], File No. [number].]
The Seller operates the Lumiva online store at [website domain].
2.2 Introductory Provisions
These Terms and Conditions govern the relationship between the Seller and the Buyer when purchasing goods through the online store.
Buyers acting as consumers are also protected by the applicable provisions of Czech civil law and consumer protection legislation.
A consumer is an individual who enters into a purchase contract for purposes outside their trade, business, or profession.
2.3 Orders and Conclusion of the Contract
You place an order by completing the checkout form and clicking the button clearly indicating an obligation to pay. Before submitting your order, you can review and correct your information.
The purchase contract is concluded when the Seller confirms your order by email.
The Seller reserves the right to reject an order, for example, in the event of an obvious pricing error or product unavailability. In such cases, the Seller will inform you without undue delay and refund any amount already paid.
2.4 Prices and Payment
All prices are displayed inclusive of VAT. The Seller is not registered for VAT. All prices are displayed in the currency shown on the website.
Shipping costs are added to the product price and displayed before the order is submitted.
Payments are processed online through Shopify Payments. Orders are dispatched after payment has been successfully received or authorized, as applicable.
2.5 Delivery of Goods
Estimated delivery times are displayed on the relevant product page and at checkout.
Goods may be shipped directly from our suppliers' warehouses located in various countries, depending on product availability and the customer's delivery address. The Seller remains responsible to the Buyer for fulfilling the purchase contract, including delivery, returns, and consumer rights.
If your order does not arrive within the stated delivery period, please contact the Seller.
We recommend checking the package upon delivery. If the package is visibly damaged, report the damage to the carrier where possible and notify the Seller. This recommendation does not limit your statutory consumer rights.
2.6 Withdrawal from the Contract
Further details are provided in Section 3.
2.7 Defective Goods and Complaints
Further details are provided in Section 4.
2.8 Dispute Resolution
If a dispute cannot be resolved directly with the Seller, a consumer may contact the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI) regarding available out-of-court consumer dispute resolution procedures. Website: www.coi.cz.
The Czech Trade Inspection Authority also supervises compliance with applicable consumer protection legislation.
The purchase contract is governed by Czech law, without prejudice to any mandatory consumer protection provisions applicable in the country where the consumer habitually resides.
2.9 Personal Data Protection
The processing of personal data is described in the Privacy Policy in Section 5.
2.10 Final Provisions
The purchase contract is governed by the laws of the Czech Republic. Consumers retain the protection afforded by mandatory provisions of the law of the country in which they habitually reside.
The Seller may amend these Terms and Conditions from time to time. The version in force at the time the order is placed applies to that order.
These Terms and Conditions are effective as of [date].